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Privacy Policy

Filter Swap LLC

Effective Date: October 20, 2026

Filter Swap LLC (“Filter Swap,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting services, or communicating with our company.

This Privacy Policy describes how we collect, use, disclose, and protect customer information, including information associated with our SMS text messaging program.

1. Information We Collect

We may collect the following information when you contact us, submit an inquiry, request an estimate, schedule service, or become a customer:

  • Name and business name
  • Email address
  • Telephone and mobile phone numbers
  • Billing and service addresses
  • Equipment and maintenance information
  • Service history, appointments, estimates, and invoices
  • Customer communications and service requests
  • SMS communication preferences and consent records
  • Website usage information, such as IP addresses and browser information, where collected

2. How We Use Your Information

We use customer information for legitimate business purposes, including:

  • Scheduling and coordinating HVAC maintenance services
  • Sending appointment reminders and service notifications
  • Communicating technician arrival times and scheduling changes
  • Providing estimates, invoices, and billing notifications
  • Responding to customer inquiries and service requests
  • Maintaining service records and customer accounts
  • Improving our customer service and business operations
  • Sending SMS communications when the recipient has provided the required consent

3. SMS Text Messaging and Consent

Filter Swap may offer SMS text messaging to customers who consent to receive communications from our company.

Messages may include:

  • Appointment confirmations and reminders
  • Technician arrival notifications
  • HVAC maintenance scheduling and service reminders
  • Service updates and follow-up communications
  • Estimates, invoice notifications, and account-related messages

Message frequency varies depending on service activity and customer needs.

Message and data rates may apply.

Customers may opt out of SMS communications at any time by replying STOP to a message.

For assistance, reply HELP or contact Filter Swap at 512-955-7927 or admin@myfilterswap.com.

Consent to receive text messages is not a condition of purchasing services.

4. SMS Data Privacy and Non-Sharing

Filter Swap LLC does not sell, rent, or share customer mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.

SMS opt-in data and consent records are not shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers to facilitate business operations and deliver communications on our behalf, subject to appropriate confidentiality and data protection requirements. Such providers are not authorized to use SMS consent information for their own marketing purposes.

5. Information Sharing

We may disclose information when reasonably necessary to:

  • Work with technology providers supporting scheduling, customer relationship management, billing, and service delivery
  • Process payments and maintain business records
  • Comply with applicable laws, regulations, or lawful legal requests
  • Protect our legal rights and business operations

We do not authorize business service providers to use customer information for their independent marketing activities.

6. Data Protection and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and misuse.

We retain information as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and document customer communications and consent.

No electronic data transmission or storage system can be guaranteed completely secure.

7. Customer Privacy Choices

You may contact us to request information about the personal data we maintain, correct inaccurate information, or request deletion where applicable law permits.

You may also withdraw consent to SMS communications at any time by replying STOP.

Opting out of text messages does not prevent us from contacting you through other appropriate channels concerning existing service obligations.

8. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of websites or services that we do not control.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations, or legal requirements. Updates will be published on this page with a revised effective date.

10. Contact Information

For questions about this Privacy Policy or our handling of personal information, contact:

Filter Swap LLC
1606 Jennifer Ct.
Round Rock, TX 78664
Phone: 512-955-7927
Email: admin@myfilterswap.com
Website: https://myfilterswap.com